Real estate brokers are licensed professionals trained to help consumers buy, sell, or lease real property. The business relationship between real estate brokers and consumers can take many forms, each of which is called a brokerage relationship.

This page is adapted from the Georgia REALTORs form titled The ABCs of Agency, and describes the types of brokerage relationships most commonly offered by real estate brokers.

Note that real estate brokers are not required to offer all of the brokerage relationships described below. Instead, each broker is free to decide which of these types of agency to offer.

Real Estate Brokerage Generally Speaking

As a general rule, only licensed real estate brokers can receive a fee to help consumers buy, sell, or lease property. Many brokers have licensed real estate salespeople, commonly known as real estate agents, who act on behalf of the broker in helping consumers buy, sell, or lease property.

All brokerage firms are required to have a responsible or a qualifying broker. In the majority of real estate transactions, the consumer only works with the real estate agent and not the broker. The broker works behind the scenes to solve problems, and support, supervise and assist the agents affiliated with the brokerage.

Client vs. Customer in Brokerage Relationships

All brokerage relationships fall into one of two broad categories: (1) broker-client relationships; and (2) broker-customer relationships.

In a broker-client relationship, the real estate broker is representing the client and is acting as his or her legal agent in buying, selling, or leasing property.

In Georgia, a broker-client relationship can only be formed by the parties entering into a written agreement. The agreement must explain, among other things, the commitment of the agent/broker to keep client information confidential and to exclusively represent the clients’ best interest in the transaction.

The other type of brokerage relationship is known as a broker-customer relationship. With this type of relationship, the broker is not representing the customer in a legal or agency capacity. However, the broker can still work with the customer and help him or her by performing administrative acts.

Broker-Client Agency Relationships

Seller Agency and Landlord Agency
Seller agency occurs when the real estate broker is representing the seller in selling his or her property.

This type of brokerage relationship is created when the seller and the broker enter into a written contract known as a listing agreement. The listing agreement gives the broker, commonly referred to as the listing broker, the right to market the property for sale at a specific price and for a defined period of time.

If the broker is successful in finding a buyer ready, willing, and able to purchase the property, the broker would normally be paid a fee or commission upon the closing of the transaction. This fee or commission is often shared with other real estate brokers, under what are known as cooperative brokerage agreements, if they or their agents find the buyer. Seller agency is also called listing agency.

Landlord agency is different from seller agency in that the listing broker is assisting the property owner in leasing rather than selling property.

Buyer Agency and Tenant Agency
Buyer agency occurs when the real estate broker represents the buyer in locating and assisting the buyer in negotiating for the purchase of property suitable to the buyer. A buyer agency is created when the buyer enters into an agreement commonly known as a buyer brokerage agreement.

A real estate broker can be compensated by one party yet represent another party. Therefore, in some buyer brokerage agreements, the fee or commission received by the buyer’s broker is actually a portion of the fee or commission paid by the seller to the listing broker. In these situations, the seller also agrees that the listing broker will share the commission or fee with any buyer’s broker who finds a buyer ready, willing and able to purchase the property.

With some buyer brokerage agreements, the buyer pays a fee or commission directly to his or her broker. Buyer agency is sometimes referred to as buyer brokerage.

Tenant agency is different from buyer agency in that the broker is representing a consumer who is seeking to lease rather than purchase property.

Designated Agency
In some real estate transactions, the real estate agent representing the buyer and the real estate agent representing the seller both work for the same broker or brokerage firm. In such a transaction, the broker may allow each agent to exclusively represent their respective clients. This type of brokerage relationship is known as designated agency.

In a designated agency transaction, the designated agent for the buyer owes the same duties to the buyer as if the agent was acting only as a buyer’s agent. Similarly, the designated agent for the seller owes the same duties to the seller as if the agent was acting only as the seller’s agent.

With designated agency, each designated agent is prohibited from disclosing to anyone other than his or her broker any information requested to be kept confidential by the client unless the information is otherwise required to be disclosed by law. Therefore, designated agents may not disclose such confidential information to other agents in the company.

The broker is also prohibited from revealing any confidential information he or she has received from one designated agent to the other designated agent, unless the information is otherwise required to be disclosed by law.

Confidential information is defined as any information that could harm the client’s negotiating position which information the client has not consented to be disclosed. In Georgia, designated agency is defined by state statute not to be dual agency.

Dual Agency and Sub Agency

Georgia law allows both parties to agree to have one agent or broker represent them in a real estate transaction at the same time. In other words, the agent or broker has a client relationship with all parties to the transaction without acting in a designated agency capacity. In these situations, neither party is exclusively represented by a designated real estate agent. This type of brokerage relationship is called “dual agency.”

Georgia law allows real estate brokers to act as dual agents if they first get the written consent of both parties.

Subagency occurs when one real estate broker is appointed by another real estate broker as a subagent to assist the broker in performing its duties. Subagency relationships between real estate brokers in Georgia are much less common today, so I don’t go into depth on this page. You can read more about it in the full ABCs of Agency.

Broker-Customer Relationships

Transaction Brokerage
A transaction brokerage relationship is one in which a real estate broker or brokers assists both parties in a real estate transaction but does not enter into a client relationship with, nor represents, either party. In a transaction brokerage relationship, the broker treats both parties as customers and can only perform administrative, or ministerial, acts for either party, including:

  • identifying property
  • providing real estate statistics and information of property
  • providing preprinted real estate form contracts
  • acting as a scribe in the preparation of form contracts
  • locating relevant professionals, such as architects, engineers, surveyors, inspectors, lenders, insurance agents, and attorneys
  • identifying facilities such as schools, shopping centers, and places of worship

Brokers May Help Parties Other Than Their Clients
Brokers who represent one party in a real estate transaction as a client can still help the other party in the transaction by performing ministerial duties for the other party (of the type described under transaction brokerage section). When a real estate broker works with a party as a customer or client, the broker may not knowingly give the party false information.

Always Choose a REALTOR®
This information was prepared as a public service by the Georgia Association of REALTORS®. REALTOR® is a registered collective membership mark which may be used only by real estate professionals who are members of the National Association of REALTORS® and subscribe to its strict Code of Ethics.